Effective Date: 1/09/2025
Version: 1.0
Klozza ("we", "our", "us", or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains in detail how we collect, use, process, disclose, and safeguard your personal information when you visit our website klozza.com.ng, use our mobile application, or engage with our food ordering and delivery services (collectively, the "Services").
We comply with applicable privacy laws, including the Nigeria Data Protection Regulation (NDPR) and other relevant international standards.
By using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this Privacy Policy.
We may collect the following information you voluntarily provide:
Full name and preferred name
Email address and secondary contact emails
Mobile phone number and alternative contact numbers
Delivery addresses (home, work, etc.)
Payment information (e.g. card details, mobile money, bank info)
Date of birth and age verification
Profile pictures and avatars
Dietary preferences, allergies, and restrictions
Order history and favorite meals
Reviews and ratings
Communication preferences and marketing consent
Automatically collected data includes:
IP address and geographic location
Device type, model, and OS version
Browser type, version, and language
Access times, dates, and visit durations
Pages viewed and features used
Referral sources and exit pages
Search queries and filter preferences
App usage and interaction patterns
Network and connection type
We use:
Essential cookies (for functionality and security)
Performance cookies (for analytics and service improvements)
Functionality cookies (to remember preferences)
Targeting cookies (for personalized ads)
Web beacons and pixel tags (email marketing)
Local storage (for offline support)
Analytics tools (to monitor behavior)
With your permission, we may collect:
Precise GPS location (for accurate deliveries)
General location (based on IP address)
Location history (to improve delivery logistics)
Geofencing data (for offers and promotions)
We may receive data from:
Social media platforms (when connected)
Restaurant partners (order details)
Payment processors (transaction verification)
Marketing partners (promotions)
Public databases (where legal)
Process and fulfill your orders
Coordinate with restaurants
Manage delivery logistics and tracking
Handle payments and verifications
Provide support and resolve issues
Maintain order history for reordering
Send confirmations, updates, and notifications
Provide support via email, chat, or phone
Respond to queries and feedback
Conduct customer satisfaction surveys
Share service updates and policy changes
Analyze usage to enhance your experience
Develop new features and services
Optimize delivery efficiency
Improve performance of the app and website
Conduct interface testing
Send offers, deals, and discounts
Recommend personalized meals and restaurants
Run targeted advertising campaigns
Share newsletters and feature updates
Manage loyalty and rewards
Comply with regulations
Prevent fraud and unauthorized access
Investigate legal or technical issues
Maintain legal records
Protect intellectual property
Conduct analytics and research
Generate business reports
Support partnerships and integrations
Facilitate mergers or acquisitions
Maintain financial and accounting records
We may share data with:
Payment gateways (e.g. Paystack, Flutterwave)
Delivery/logistics providers
Restaurant partners
Hosting/cloud storage providers
Customer service platforms
Analytics and marketing services
IT security consultants
We may disclose data:
As required by Nigerian or international law
In response to legal processes (e.g. court orders)
To protect rights, property, and safety
To investigate violations or prevent fraud
Shared during:
Mergers or acquisitions
Company restructuring
Bankruptcy proceedings
Transfers to affiliated entities
With your explicit approval:
For joint promotions
When you use social sharing features
When you link to third-party services
We use strong technical, administrative, and physical safeguards:
End-to-end encryption
SSL encryption for transactions
Firewalls and intrusion detection
Security audits and assessments
Multi-factor authentication
Secure data centers
Staff training and access control
Regular policy reviews
Incident response protocols
Background checks for key personnel
Controlled-access facilities
Secure document disposal
Monitoring systems and alarms
⚠️ While we take all necessary precautions, no system is 100% secure. We commit to acting swiftly in the event of a breach.
Request a copy of your personal data
Transfer data to another provider
Correct or update profile information
Change communication preferences
Request deletion (where legally allowed)
Close your account
Exercise your "right to be forgotten"
Withdraw consent anytime
Opt-out of marketing communications
Manage cookies and tracking preferences
Control location sharing
Restrict certain types of data processing
Object to direct marketing
Challenge automated decisions
File a complaint with data protection authorities
Contact our Data Protection Officer for resolution
We retain personal data based on the following:
Active accounts: retained as long as active
Inactive accounts: 3 years after last use
Closed accounts: retained for 7 years
Order history: 7 years (accounting/tax)
Payment data: as per financial laws
Delivery logs: 2 years
Preferences: until revoked
Analytics: 5 years (aggregated)
Campaign data: 3 years post-campaign
Legal cases: until resolved + statute period
Compliance: as legally required
Security incidents: 5 years
If data is transferred outside Nigeria, we ensure protection through:
Standard contractual clauses
Regulatory adequacy decisions
Binding corporate rules
Certification and compliance codes
Your explicit consent (when required)
Our Services are not intended for children under 18. We do not knowingly collect their data. If such data is discovered, we will delete it immediately.
We may update this Privacy Policy to reflect:
Changes in our services
Legal and regulatory updates
New technologies
We will:
Post updates on our website
Notify users of material changes
Provide 30 days' notice before significant changes
Archive previous versions for transparency
Continued use of our Services after updates means you accept the new policy.
📧 Email: privacy@klozza.com.ng
📞 Phone: +234 706 8977 474
📧 Email: savanakrestsystem@gmail.com
📞 Phone: +234 706 8977 474
Klozza Food Services
Enugu State
Nigeria
Facebook: Klozza Facebook Page
Instagram: @Klozza
Twitter/X: @KlozzaFoods
🌐 Website: https://klozza.com.ng
We respond to privacy-related inquiries within 30 days.
For complaints, contact:
Nigeria Data Protection Commission (NDPC)
🌐 https://ndpc.gov.ng
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