Terms & Conditions for Klozza™

Effective Date: 1/09/2025
Version: 1.0

1. Introduction

These Terms & Conditions ("Terms") govern your use of the Klozza website (klozza.com.ng), mobile application, and all related services provided by Klozza™ ("we," "us," or "our").

By accessing, browsing, or using our platform in any way, you agree that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, you must stop using our Services immediately.

2. Use of Our Website

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. If under 18, you may only use our Services under the direct supervision of a parent or legal guardian.

2.2 Account Registration

You agree to:

• Provide accurate, current, and complete registration information.

• Maintain the confidentiality of your login credentials.

• Notify us immediately of any unauthorized use or security breach.

You are responsible for all activities under your account, whether or not authorized by you.

2.3 User Responsibilities

You agree to use our platform lawfully and responsibly, in compliance with all applicable laws and these Terms.

2.4 Prohibited Activities

You may not:

• Use the site for any illegal or harmful purpose.

• Damage, disable, or interfere with the platform’s functionality.

• Attempt to gain unauthorized access to systems or user accounts.

• Upload or transmit offensive, illegal, or inappropriate content.

• Use automated scripts or bots without permission.

• Impersonate any person or misrepresent your identity.

3. Orders and Payment

3.1 Ordering Process

By placing an order, you confirm that:

• You are authorized to use the provided payment method.

• All information is accurate and current.

• Orders are subject to availability and our acceptance.

We may cancel orders at our discretion.

3.2 Payment Terms

• All payments must be made using approved methods: credit/debit cards, mobile money, bank transfers, etc.

• Payments are due at the time of order, unless otherwise stated.

• All prices are in Nigerian Naira (₦) unless indicated.

3.3 Pricing

• Prices are subject to change without notice.

• In the event of a pricing error, we will notify you before proceeding.

3.4 Cancellations and Refunds

• We may cancel orders due to unavailability, payment issues, or unforeseen problems.

• Refunds follow our refund policy and may take 5–14 business days.

• Customers may cancel within a specified window, per our cancellation policy.

4. Delivery Services

4.1 Delivery Coverage

We only deliver to locations listed on our website or app. Coverage areas may change based on operational needs.

4.2 Delivery Timeframes

Delivery estimates are not guaranteed and may be affected by:

• Traffic or weather

• Peak demand

• Technical issues or other delays

4.3 Delivery Charges

Fees depend on:

• Distance

• Order value

• Time of day
  All charges are displayed at checkout.

4.4 Delivery Requirements

• Provide accurate address and contact details.

• Ensure someone is available to receive the order.

• Extra charges may apply for failed deliveries due to incorrect info or unavailability.

5. Intellectual Property Rights

All content on our platform — including text, logos, images, audio, video, design, and software — is the property of Klozza™ or its content providers and is protected by Nigerian and international intellectual property laws.

You may not:

• Reproduce, distribute, modify, display, or perform our content without prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Klozza™, its affiliates, and service providers shall not be liable for any:

• Indirect, incidental, or consequential damages

• Loss of data, profits, goodwill, or reputation

• Claims exceeding the amount you paid us in the past 12 months

7. Indemnification

You agree to defend, indemnify, and hold harmless Klozza™, its affiliates, employees, and partners from any claims, losses, liabilities, or expenses (including legal fees) resulting from:

• Your use of our Services

• Your violation of these Terms

• Any content you submit

• Your breach of third-party rights

8. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any disputes shall be handled by courts located within Nigeria, to which you expressly consent.

9. Modifications to These Terms

We may update these Terms at any time. When changes occur:

• We will update the Effective Date

• Post the updated Terms on our website

• Provide notice of significant changes (e.g., via email or app notification)

Your continued use of the Services means you accept the revised Terms.

10. Severability Clause

If any provision is deemed invalid or unenforceable, that provision shall be modified or removed to the extent necessary, and the rest of the Terms shall remain in full force and effect.

11. Entire Agreement

These Terms, along with our Privacy Policy and other legal notices, represent the entire agreement between you and Klozza™. They override all prior agreements or communications.

12. Contact Information & Support

For questions or support, contact us:

Primary Contact

📧 Email: savanakrestsystem@gmail.com
📞 Phone: +234 706 8977 474
🌐 Website: https://klozza.com.ng

Social Media

• Facebook: Klozza Facebook Page

• Instagram: @Klozza

• Twitter/X: @KlozzaFoods

Business Hours

🕒 Monday – Sunday: 24/7 Customer Support
📩 Response Time: 24–48 hours

Mailing Address

📬 [Insert Complete Physical Business Address]

For urgent matters such as technical support, billing issues, or order problems, please use our email or phone contacts. We are committed to resolving your concerns quickly and professionally.